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Q: Do you ship to my country?
A: Yes, we’ve partnered International Checkout, to place an order, simply add the items you wish to purchase into our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You will then be able to select your billing and shipping country.
Q: How long does it take for orders to get to my country?
A: International Checkout provides two shipping options:
Standard Shipping: delivery in approximately 7 – 15 business days
Priority Shipping: delivery in approximately 4 – 10 business days
Please note that transit times are estimated and do not include any delays caused by customs.
Q: What payment methods do you accept?
A: International Checkout is offers a secure payment portal for Visa Card, MasterCard, Discover Card, American Express, JCB Card, Diner's Club Card, PayPal and Bank Transfer. Visa Card, MasterCard, and JCB Card payments will be processed in your local currency.
Q: How much does it cost to ship to my country?
A: To determine the cost of shipping and handling to your destination, please follow these steps. No personal or payment information will be required and you will not be obligated to place an order.
Select and add all of the items you wish to purchase to the shopping cart and select the “International Checkout” button.
Select your payment method (the payment method you choose will not affect the cost of shipping and handling).
Select your billing and shipping country.
Select your shipping method (Standard or Priority) and whether you would like to prepay duties and taxes.
You will see an all inclusive price for all of the costs associated with your order, including delivery.
Q: Do you accept returns or exchanges for international orders?
A: (Please provide your customer service team with the policies that you have set regarding international orders.)
*Please make the necessary adjustments if you have opted to restrict any shipping countries, payment methods, etc.
Please forward to email@example.com any other customer inquiries such as:
customer requesting an update or a tracking number for an order we processed
customer inquiring about Duties & Taxes or extra charges at delivery
customer requesting a modification to their order or a cancellation
customer requesting an exchange or return
customer experiencing difficulty with the International Checkout page
Our Customer Service team is available via phone from 6:30 AM to 6:30 PM PST:
USA and Canada Toll Free: +1.866.682.0641
USA Phone: +001.310.601.8196
Australia Phone : +61.28003.4685
Denmark Phone : +45.369.50312
Finland Phone : +358.(02)3619.0437
Hong Kong Phone : +852.8175.6057
Ireland Phone : +353.1443.3715
Japan Phone : +81.50553.46826
Mexico Phone : +52.558.421.8266
New Zealand Phone : +64.9889.0408
Sweden Phone : +46.4069.35779
UK Phone: +44.20.8133.2436
We have Live Chat available for customer inquiries from the hours of 12:00 AM to 6:30 PM PST.
Please email us at firstname.lastname@example.org to update our team regarding orders that we have placed on your site on behalf of our mutual international customer such as:
canceled items or orders
For any questions regarding your account or an escalated issue, please reach out directly to email@example.com. Thank you!
7950 Woodley Ave, Suite C
Van Nuys, CA 91406